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Tutorials for Directors

• Race Creation Wizard 13

  • Creating a Race
  • Set Up Basic Info
  • Customize Events
  • Set Up Payments
  • Re-Enter the Race Wizard
  • Set Up Registration
  • Set Up The Giveaway
  • Set Up Your Race Page
  • Set Up Promotions
  • Access and Customize Your Race Dashboard
  • View/Test Your Race Page
  • Modify Multiple Events
  • Race Contract
  See all 13 articles

• Race Customization 15

  • Customize "Find a Participant" Tab
  • Add Event Grouping, and Configure Super/Sub Events
  • Add Custom Race URLs
  • Customize Registration Confirmation and Other Email Notifications
  • Setup Results Notifications (Email and Text/SMS)
  • Setup a Waiting List
  • Customize Participant Caps
  • Add Registration Questions
  • Setup Question Logic
  • Password Protected Registration
  • Sensitive Information/Data Collection
  • Add MapMyRun Link
  • Add Event Soft Caps
  • Enable Corrals
  • Loyalty Program/Priority Registrations
  See all 15 articles

• Payment Accounts 5

  • Set up Payment Account
  • Manage Payment Accounts
  • View Payment Accounts & Add Access
  • View Financial Summary
  • Missing Officer or Beneficial Owner information

• Race Merchandise Options 5

  • Set Up The Giveaway
  • Setup Add-Ons
  • Setup a Race Store
  • View & Manage Store Orders
  • View The Store Summary

• Email Marketing 7

  • Manage Email Settings
  • Create & Manage Email Lists
  • Send Emails
  • Manage Emails
  • Use Email Reports
  • Use Automated Emails
  • Easily Add Images in Emails
  See all 7 articles

• Enabling Participant Self-Management 5

  • Allow Participants to Change Their Event Selection
  • Allow Participants to Transfer to Different Race
  • Enable Deferrals For Your Race
  • Allow Participants to Transfer Their Registration to Another Person
  • Bulk Deferral Tool

• Race Page 17

  • Add a Custom Section
  • Add a Sponsor
  • Customize Race Theme
  • Fast Registration Settings
  • Customize Custom Content Display
  • Edit Menu Order and Visibility
  • Edit Your Section Layout
  • Customize Event Display Options
  • Confirmation Page Settings
  • Include External URLs
  • Edit Your Race/Packet Pickup Location
  • Add Photos
  • Add Easy Images to Race Websites
  • Make your own Domain point to your Race Website
  • Make your own Domain point to your Race Website - Setting up a Subdomain
  • Cover Pages
  • Cancel or Postpone Race
  See all 17 articles

• Pricing Features 5

  • Add Age Based Pricing
  • Add Multi-Person SignUp Pricing
  • Add a Club Membership Discount
  • Set Up Memberships
  • Multi-Race Bundles

• Donations 7

  • Setup Donations
  • Set Up Fundraising
  • Setup Fundraising Team
  • Set Up Pledges
  • Add A Charity
  • View Donation Reports
  • Auto-Charge Fundraisers Who Don't Meet Fundraising Minimums
  See all 7 articles

• Participant Reports 3

  • View/Download Participant Information
  • View Graphical Reports
  • View Duplicate Participants

• Participant Management 14

  • Transfer a Registration to Another Person/Bib Exchange
  • How to Import Offline Entries
  • Transfer a Participant To Another Race
  • Issue a Refund
  • Remove a Registrant
  • Manage Participants
  • Manage A Participant's Group
  • Edit a Participant's Add-Ons
  • Transfer a Participant's Event
  • Resend a Participant's Confirmation Email
  • Edit Participant Info For a Registration
  • Reactivate a Registrant
  • Defer a Participant's Registration
  • Bulk Transfer Event or Race
  See all 14 articles

• Race Promotion 11

  • Facebook Custom Audiences
  • Create Reserved Entries
  • Manually Add a Referral Code to a Registration
  • Manually Create a Referral Code
  • Set Up Referral Tracking
  • Set Up Referral Refunds
  • View/Manage Referral Codes
  • Set Up the Top Referrers Widget
  • Set Up Auto Generated Coupon Codes
  • Customize Social Sharing Messages
  • Embed Widget
  See all 11 articles

• Info Sharing 6

  • Manage Race Director Access
  • Share Store Order Management
  • Add a Timer to your Race
  • Set Up Limited Dashboard Access
  • Share Participant Viewing/Editing
  • Share Full Control (Except Financials)
  See all 6 articles

• Financial 9

  • View Financial Summary
  • Enable Refunds For Your Race
  • Setup The Refund Reserve
  • How do I Issue Bulk Refunds?
  • Add a Coupon Code
  • View Coupon Code Usage Details
  • Manage Coupon Codes
  • Search Coupon Codes
  • View Coupon Code Reports
  See all 9 articles

• Results 9

  • How To Create Finisher's Certificates
  • Upload Individual Results (Recommended)
  • Upload Preformatted Results
  • Create Race Divisions (Age Groups)
  • Use Results and Live Leaderboard Links
  • Build Bib Labels
  • Series Scoring
  • Customize Participant Report to Show Number of Result Notifications Enabled For Each Participant
  • Adding Video Results to Your Race
  See all 9 articles

• Race Actions 6

  • Test Mode Settings
  • Delete Your Race
  • Make Your Race Private
  • Add a Race Listing to our Calendar
  • Renewing Your Race
  • Copying Your Race
  See all 6 articles

• Groups 7

  • Set Up Race Groups
  • Set Up Race Group Pricing
  • Assign Race Group Bibs
  • Create a New Race Group
  • View Groups
  • View Group Reports
  • Setup Specific Relay Team Legs
  See all 7 articles

• Corporate Teams 5

  • Set Up Corporate Teams
  • Create Corporate Team Types
  • Create a Corporate Team
  • Manage a Corporate Team
  • View Invoices and Payments

• RaceJoy 1

  • RaceJoy Overview

• Volunteers 8

  • Volunteer Overview & Setup
  • Volunteers Customization
  • Volunteer Categories
  • Volunteer Questions
  • Import Volunteers
  • View Volunteer Reports
  • Volunteer Communication/Emails
  • Volunteer Coordinator Notifications
  See all 8 articles

• Charity Partners 2

  • Claiming Your Charity Partner Dashboard
  • Enabling Facebook Fundraising as a Charity Partner

• Facebook Fundraising 5

  • Requirements to Set Up Facebook Fundraising for Your Race (Step 1)
  • How to Submit Your Race for Approval to Use Facebook Fundraising (Step 2)
  • Manage Your Race's Facebook Fundraiser Integration (Step 3)
  • Manage Your Charity Partner Facebook Fundraiser Integration
  • Facebook Fundraiser Reports

• Sales Tax 5

  • How to claim Sales Tax Exemptions
  • View our Sales Taxability Matrix
  • Understanding How Sales Tax Affects Your Race
  • Setting Up Sales Tax (Non-Marketplace States)
  • Sales Tax FAQ