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Director's Financial FAQ
Where is my money?
Why is it taking so long to send my money?
What is the status of my deposit or check?
What is this bank deposit or check for?
Why am I receiving a Check when I changed the payment to Direct Deposit (or Vice Versa)?
My Race is set up for Direct Deposit. Why am I getting a mix of check and direct deposit payments?
Why are there holdbacks on my payment?
Where is my partner payment?
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Why are my registrants being charged different fees?
Payment Account Issues
How to set up Payments Account?
My Payment Account says Pending Approval. How do I get this approved immediately?
Why do you require so much information compared to other registration companies?
Why do you require my last 4 SSN or sometimes my the full SSN?
Why is your site not accepting my payment account information?
Where can I change my Payment information?
How do I switch to direct deposit (ACH) payment?
Why can’t I access/view my Payment Account?
My business/organization changed names. How do I update this on my Payment Account?
Why am I being asked to Upgrade my Payment Account?
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How do I Issue Bulk Refunds?
Why do I have to add funds in a refund reserve to issue a refund?
How do I add funds to the Refund Reserve?
What if the card used during registration is closed?
Why did I receive a 1099-K form?
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