Issuing a refund for an entire purchase


Go to Event Dashboard>>Reports>>Ticket Purchases. Search for the transaction you want to refund. Select Manage. At the bottom of the page, select Start a Refund.

Enter the amount you would like to refund into the empty fields for each ticket, or select one of the three options below them.


  • Balance Less Processing Fee will refund only the amount you advertised for the event (for example, $20), not including any processing fees they paid for that ticket.
  • Balance will refund the amount you advertised and the amount of the processing fee.  
  • None will not refund any money (choose this only if you are trying to cancel a ticket with no refund). 


Next, choose whether you want to cancel the tickets or not.


There is an option to include a note on a refund for internal communication purposes.


Note: GiveSignup charges a fee of $1 for processing refunds. Also, we keep the original processing fee since we incur charges for the transactions.



Issuing a refund for a single ticket or partial purchase

Go to Event Dashboard>>Reports>>Individual Tickets. Search for the ticket you want to refund or cancel. Select Manage. At the bottom of the page, select Start a Refund.



Enter the amount you would like to refund into the empty field, or select one of the three options below it.


  • Balance Less Processing Fee will refund only the amount you advertised for the event (for example, $20), not including any processing fees the buyer paid for that ticket.
  • Balance will refund the amount you advertised and the portion of the processing fee that represents that ticket. So if you are refunding one of two $20 tickets, the buyer will get $20 plus $1.50 (half of the $3 they paid for the processing fee) back.  
  • None will not refund any money (choose this only if you are trying to cancel a ticket with no refund).


There is an option to include a note on a refund for internal communication purposes.


Note: GiveSignup charges a fee of $1 for processing refunds. Also, we keep the original processing fee since we incur charges for the transactions.


Refund Reserve

This is found under Financial on the Event Dashboard sidebar. It is very important to set up if you expect to process any refunds, and is also required for Referral Refunds.


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There are three ways to fund the reserve: 

  • Enter your credit card to add money to the reserve. This may be necessary if all payments have been made to you and there will not be future ticket sales, yet you want to process refunds. This situation might occur if you have to cancel an event.

  • Set an additional hold. This will hold back a set amount of money from future transactions until that additional amount is reached.

  • Move money to the refund reserve. If you are awaiting the payment of a balance owed to your nonprofit, then you can set aside some of that future payment into the refund reserve.