How to Check In Attendees

In the CheckIn App, there are two groupings of your event’s tickets: All Purchases, which are Ticket Purchases, and All Tickets, which are Individual Tickets. Selecting a ticket purchase from All Purchases will allow you to check in all or some ticket holders in that transaction. Individual tickets in the CheckIn App are useful for events that collect each ticket holder’s individual information.

The fastest and simplest way to check in your attendees is to scan QR Codes. Each confirmation email contains a unique ticket purchase QR Code; if individual information for each ticket holder is collected, confirmation emails sent to each email address will contain a unique individual ticket QR Code. 

Select the camera icon in the upper-right corner to scan QR Codes. This will automatically pull up the details of a Ticket Purchase or Individual Ticket when you scan a QR Code.

In the example below, the ticket event is only collecting the personal information of the ticket purchaser, so individual tickets all show under the ticket purchaser’s name. You can select the green CheckIn All button to automatically check in all tickets in the purchase. You can also check in individual tickets if not all ticket holders in the purchase arrive at the same time. You’ll be able to pull up the same ticket purchase (by QR code or name/ID search) to check in the remaining tickets at a later time. 

You can use the search bar to pull up a ticket purchase or individual ticket by purchaser name or ticket purchase ID (this can be found in the attendee’s confirmation email, as well as under Reports >> Ticket Purchases and Reports >> Individual Tickets).