Schedule a Ticket Event Reminder and Thank You Email
Modified on: Sun, 3 Nov, 2019 at 3:25 PM
You can customize and schedule a Ticket Event Reminder Email and a Ticket Event Thank You Email for your event.
It is important to note that you can only send ONE Ticket Event Reminder and ONE Ticket Event Thank You per ticket event.
You can customize and schedule emails any time ahead of your event by going to Event >> Notifications. Under Event Communication, you will see two options: the pre-event Ticket Event Reminder and the post-event Ticket Event Thank You.
Ticket Event Reminder
Go to Event >> Notifications and click Ticket Event Reminder under Event Communication. First you can customize the content of the Ticket Event Reminder. There is pre-populated content in the email, which you can easily add to, overwrite, or delete to replace with your own content.
The pre-populated email contains three optional email placeholders that you can choose to include with unique ticket purchaser or ticket holder information:
%RSU_PURCHASE_SUMMARY%: This pulls in the attendee’s ticket purchase or ticket holder details, including number of tickets broken down by ticket group and ticket level.
%RSU_PURCHASE_CONFIRMATION_CODE%: This is the unique QR code for the ticket purchase OR the individual ticket, depending on whether you send the notification to ticket purchasers or ticket holders. When attendees have their QR code for quick scanning at check-in, it makes using the GiveSignup Ticket CheckIn App even easier.
You can add in additional event details that you would like your participants to have leading up to the event, such as parking information, directions, event schedule, what to bring, etc.
If you would like a custom look to your notification, you can edit the source code. This allows you to copy HTML from any email template and paste into the notification. You can still use the email replacement tags to include ticket purchase information in the Ticket Event Reminder notification.
Once your customizations have been made, click Save Changes at the bottom of the page.
After saving any custom email content, use the test email function at the top of the page to send yourself a test notification so that you can make sure the content and layout of the email are displaying the way you would like them to.
Now you can customize the rest of your Ticket Event Reminder settings:
Set the Send Date when you would like your event attendees to receive your pre-event email reminder. We recommend setting the date and time approximately 24-48 hours ahead of your event’s start. You will be able to update the date and time ahead of the scheduled send; however, once the notification is sent, it cannot be re-sent or updated.
Next, select Recipients. Recipients can be:
Ticket purchasers: Only sends to the email addresses that purchased tickets.