The third step of the donation website wizard and the donation form wizard is Payment. It asks how you want the processing fees on donations to be charged, and prompts you to create or add a payment account.
In order to receive your payments, you must choose a Payment Account. Note that it will not allow you to select a non-501(c)3 payment account. If you do not have one, you should create one for your nonprofit. Below the Payment Account dropdown is a link to payment account creation.
You can also choose the Set Up Later option, which allows you to send payment setup instructions to someone else (for example, your nonprofit's finance officer, treasurer, or CFO).
The test mode option allows you to test your ticket purchase path before you have payments set up.
Finally, you can customize what participants will see on their credit card statement with the Dynamic Descriptor. In the above example, they will see a charge from “SavethePlanet.” You can change this to whatever you want; you may choose to make it the name of your nonprofit.
Let Supporters Opt-in to Cover Processing Fees
You can allow supporters to opt in to cover their donation's processing fees (always a flat 4%). Do this by selecting Processing fee comes out of the charge in the first column, and then Give registrants the option to pay the processing fee during registration. The option appears automatically for donations; you can enter your custom text for that in your dashboard once you've completed the Wizard (Dashboard>>Donations>>Donations Setup>>Donation Display Settings).
You can write your own custom prompt:
When supporters reach the checkout page, your custom prompt will appear as a preselected checkbox:
If they uncheck the box, they will not pay the processing fee; your nonprofit will absorb it.
Creating a Payment Account on GiveSignup
In order to get paid on GiveSignup, nonprofits must create a payment account with our merchant bank. There is no setup cost required.
This is essentially the same as setting up a retail banking account, where they will require both personal and business information. This ensures funds are being sent to a real person at a legitimate nonprofit. When someone donates, the funds will be held on your Payment Account with our merchant bank.
Want more information on what a Payment Facilitator is, and what type of information we need from you (and why) for you to set up your Payment Account? Read our Payment Facilitator FAQ. You can also read more about the requirements for GiveSignup customers under More Information on this page.
Setting Up Your Payment Method
In the first section of Payment Setup, you can select to either Set Up Now or Set Up Later. We recommend that you enter in your payment method as soon as possible so that you can start taking donations.
Set Up Now
Begin setting up your Payment Account now by clicking on Create New Account. If you are an admin on any other existing Payment Account on RunSignup | GiveSignup, you can select that in the dropdown menu instead, save, and then continue to the next step of the wizard.
Set Up Later
If you do not have the information necessary at the moment to completely set up a new payment account, or if you are just creating an event for another person or entity and would like to send them instructions to set the payment account up themselves, RunSignup allows you to choose to set up payments later.
Send Setup Instructions By Email
You can enter an email address here to send instructions to someone else to set up a payment account for this race.
The individual will receive a link to Set up the payment account. If they already have a RunSignup | GiveSignup account, they will login and go straight to the payment account setup. If they are not a user, they will need to register so we can maintain security.
Use Test Mode
Use this option if you just want to test your page without actually accepting credit card payments. When you are ready to accept transactions, you can set up your payment information on this page.
Tell us about yourself
The personal information for this individual should be someone with significant responsibility to control, manage, or direct a legal entity customer, including an executive officer or senior manager (e.g., a Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Managing Member, General Partner, President, Vice President, or Treasurer); or any other individual who regularly performs similar functions. We will require the name, address, date of birth and full social security number for this individual. You can be assured that we will store this information safely and securely.
If you do not fit the description of an "Officer", then select the option to "Set Up Later" where you will be able to enter the email address of the appropriate individual who is considered an officer for the organization/business.
If you are setting up the payment account for a government legal entity type, then you are exempt from entering "Owner" information as government entities do not have a controlling owner. However, government entity types must provide personal information for an authorized representative since payment accounts must be associated with a person.
Who would you like us to pay?
Select the legal entity type for which you will be processing transactions.
If you want the transactions to be processed under a business or a nonprofit, then the full EIN (Employer Identification Number) will be required - this is not the the same as the Tax Exemption Number.
Important: All earnings are reported to the IRS under this legal entity type.
Setting up Payments to a 501c(3) Charity, or Other Nonprofit Organizations
If the funds are paid to a 501c(3) or other non-profit organizations, please select this option. Please note: to use GiveSignup ticket events, fundraising campaigns, donation forms, and donation websites, you must have a 501(c)3 payment account. You may use any kind of payment account on a race.
Important: Only a physical address may be entered for the organization's location. PO Boxes are not allowed.
You will be asked for your personal information, including your relationship to the nonprofit (Officer) and your name, title, address, etc., as well as the nonprofit's information (Charity Legal Name, EIN, Tax ID, and often other documents like a Form 990).
Only Officer individuals can be entered under "Tell us about yourself" when setting up a payment account for 501c(3) Charity or other nonprofits.
Setting up Payments to Public Schools and Government Entities
If the funds are paid to a public school or other government entities, please select this option.
Important: Only physical address is able to be entered for the organization location - PO Boxes are not allowed.
Setting up the Payment Account for public schools and government entities is exactly the same as setting up for a Business or Nonprofit entity. Please refer to the steps above to set up the payment account for more information.
Public Schools and other Government Entities are exempt from entering "Owners" as government entities do not have a concept of a controlling owner. However, government entity types must provide personal information for an authorized representative since payment accounts must be associated with a person.
Annual Total Sales Volume/Credit Card History
Once you’ve set up the new payment account information, you will need to enter in how much sales volume through credit card transactions you would expect in a year.
Also, let us know whether or not this nonprofit/organization has accepted credit cards before.
How Would You Like To Get Paid?
Next, you will need to decide how you or your organization would like to be paid. The recommended method for getting paid is direct deposit. Setting up direct deposit is much more convenient for you and your race because you will not need to rely on the speed of the postal service to receive your payment.
If you select direct deposit you will need to enter the type of bank account you want to deposit your event funds to. You will also need to provide an addressee for checks. This will only be used for certain things that GiveSignup may not be able to process as a direct deposit, such as writing a refund reserve balance check.
By default, funds are released via direct deposit every Tuesday - end of day. Please allow up to 3 business days for the funds to reflect on your bank statements. You are able to check the status of the direct deposit on your Manage Payment Account Page > View Payments.
If you decide to set up your account to pay by a check, you can do so by filling out all necessary fields below.
By default, check payments are released every Tuesday at the end of the day. Please allow up to 10 business days for the check the check's arrival. For status of the check, please contact firstname.lastname@example.org.
Payment Account Agreement
Once you have filled in all of the information that you can, read through the payment account agreement terms, type your name in the box below to agree to them, and select the Save & Continue button below. The GiveSignup Event Contract can also be viewed here.
Payment Account Setup Errors
If you submitted the payment account application and received the popup error below, this means that our system was not able to auto-approve your Payment Account.
Wait on Manual Review - This sends your Payment Account application to our Risk Team for manual review. The review process is less than 24 hours but there can be occasions where manual review may take up to 3-5 business days. You will receive email notification letting you know your Payment Account is approved. If there are any issues with your application, our Risk Team will reach out to you.
I Will Update My Information and Try Again - This creates several new fields on the Payment Account application for you to fill out. If you would like to try to auto-approve your Payment Account, choose this option to enter additional information. Otherwise, choose Wait on Manual Review.
Payment Account Review
Every new payment account goes through a review process with our finance team. They will reach out if they need additional documentation in order to approve the account. Once it is approved, you will receive a notification that the payment account is approved.