You can import offline tickets to your TicketSignup ticket event.

There are two ways to import: Manual and Bulk (via CSV).

To import tickets, start at Tickets >> Ticket Imports in your dashboard.

Manual Ticket Import

First, add the contact information for the ticket purchaser. Then select the tickets that were purchased offline. Note that you can add multiple ticket types to a single purchase by clicking the green Add Ticket button. The Paid Amount will adjust based on the quantity of tickets purchased and the pricing you have set for each ticket. Note that this assumes offline payment has been collected for these imports. If you don’t want to show an amount paid, adjust the amount to 0 (or any custom $ amount).

Once you have added your tickets, click Continue. This will expand additional per ticket data collection fields that you have enabled for your event.  Click Save once you have entered Per Ticket Information.

When you click Save, the form will refresh so that you can import more tickets. You’ll see a success message at the top of the screen indicating that your import was successful.

CSV Import

In this example, I’m importing a file from another ticket platform. I have data for both ticket holders and the ticket purchasers as highlighted in the image below.

Drag and drop your CSV file, then press Continue.

This will take you to a column matching page. The system will auto-match the fields in your CSV to the fields in your ticket event. You can review the matches and make any updates by selecting a new field from your CSV file. Note that the Contact fields are equivalent to Ticket Purchaser or Buyer.

After you have confirmed your CSV headers match the data in GiveSignup, click Continue. You’ll be asked to confirm whether your CSV upload file contains headers. In this example, the file contains headers in the first row so I will leave this setting checked.

Finally, you’ll match the ticket names from your imported file.

Click the Import button to upload your file.

Finally, you’ll get a success message. You can navigate anywhere on the dashboard, or view the ticket purchase or ticket report. The data from your CSV file will indicate that the ticket (or purchaser) was Imported. If you imported an amount paid for offline ticket purchases, the amount will show in the Offline Payment column. If you have caps enabled for your tickets, the number of tickets remaining will be reduced by the imports.

Ticket CSV imports make it easy for nonprofits to transfer large amounts of offline ticket purchases into any TicketSignup ticket event. 


Reports for Ticket Purchases and Individual Tickets will show all imported tickets. Two columns have been added to the reports: Offline Payment and Imported.